Appliance
LG Washer
Fault
Won’t fill correctly + walking on spin
Location
Phoenix
Resolved
4 days
Two unrelated faults on an aging LG washer
A worn water inlet valve and worn-out shock absorbers, found on the same visit — different systems, same washer, worth fixing together while it was open.
The Call
What We Hear
It's slow to fill or doesn't fill fully some cycles, and it's started walking and banging around during the spin cycle.
A common way this fault gets described to us
LG washer — normal cotton cycle
Two separate stages flagged issues, which is why this became a rebuild rather than a single part swap.
Fill
Failed here
Wash
Pass
Drain
Pass
Spin
Failed here
Done
Not reached
A fault landing on fill points at the inlet valve or supply; a fault landing on spin, specifically walking or banging, points at the suspension — two different systems, confirmed independently rather than assumed from one call.
Severity Assessment
Book SoonVisit Timeline
How It Went
Call received
Symptoms taken
Two separate complaints noted: inconsistent fill, and walking/banging on spin.
On site
Both faults confirmed independently
Inlet valve tested for flow and shut-off; suspension checked for wear — two real, unrelated failures, not one being blamed for both.
Parts ordered
Inlet valve and shocks sourced
Return date given on the first visit rather than an open-ended wait.
DATE GIVEN UP FRONTReturn visit
Rebuilt and tested
Both parts replaced, full cycle run to confirm fill and spin behavior.
4 DAYS · CALL TO FIXEDDiagnostic Sequence
What We Tested
Water inlet valve flow and shut-off
Restricted flow, not shutting off cleanly
Water supply pressure at the tap
Normal household pressure — not a supply issue
Shock absorbers, all four corners
Worn, no longer damping drum movement
Drum balance and level
Machine level, load balance not the cause
Drain pump and hose
Draining freely, no restriction
Full test cycle after repair
Filled, washed, drained and spun to completion, no fault
The Diagnosis
What Was Actually Wrong
Root Cause
Worn inlet valve and worn shock absorbers — two separate systems
The fill issue and the spin issue don’t share a cause on this machine. A worn water inlet valve restricts and eventually fails to shut off flow cleanly, which shows up as slow or inconsistent filling — that’s a water-supply-side part.
The walking and banging on spin is a suspension problem: worn shock absorbers no longer damp the drum’s movement, so it transmits to the cabinet instead. On a washer this age, both wearing out around the same time is common — worth confirming each independently rather than assuming one explains the other.
Repair Path
How We Fixed It
Step 01
Water inlet valve replaced
OEM-spec valve fitted, flow and shut-off tested before moving on.
Step 02
Shock absorbers replaced, all four corners
Full set replaced together rather than one at a time, so damping is even.
FULL SET REPLACEDStep 03
Drum balance re-checked
Confirmed level and free movement before running water through the machine.
Step 04
Full cycle test
Filled, washed, drained and spun a complete load to confirm both fixes held.
VERIFIED, NOT ASSUMEDOutcome
Result
Resolved
4 days
Parts replaced
2
Return visits
None
Fill & spin
Verified
If This Is Happening To You
Won’t fill correctly + walking on spin?
Slow or inconsistent fill?
Usually the inlet valve or a blocked inlet screen — cheap to rule out before assuming a supply problem.
Walking or banging on spin?
That’s almost always suspension — shocks or springs — not the load being unbalanced.
Note which stage it happens at
Fill, wash, drain or spin. Telling us that on the phone narrows the cause before we arrive.
Two symptoms doesn’t always mean two visits
When both faults are confirmed on the same call, parts for both go on the same order.
Two unrelated parts failing close together happens on an aging washer — still cheaper than replacement, just a longer job than a single-part fix.
Dealing with something similar? See our washer repair page for pricing, symptoms and same-day availability.
We cover all of Phoenix — see Phoenix appliance repair.
Dealing with something similar on your washer?
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