Who we are
Our website address is: https://promasteraz.com . We are Phoenix Promasters Repairs LLC, doing business as ProMaster Home and Commercial Repairs. We provide professional appliance repair services for residential and commercial clients.
Information We Collect
When you book a service or request a quote through our website, we collect personal information, including:
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Name
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Phone Number
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Email Address (Optional)
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Service Address
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Details about your appliance issues
How We Use Your Data
The primary reason we collect this information is to schedule and perform your repair visit.
CRM Integration: Your data is stored in our professional CRM (Customer Relationship Management) system to manage your appointment, send status updates, and keep a history of your appliance repairs for warranty purposes.
Communication: We use your phone number and email to send booking confirmations, technician arrival times, and invoices.
Who We Share Your Data With
We do not sell, trade, or rent your personal information to third parties. We only share data with:
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Service Providers: Specifically, our CRM software provider, which hosts our booking system.
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Security: If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
For customers who book a service, we retain their contact information and service history indefinitely. This allows us to provide better long-term support, track parts warranties, and recognize you as a returning customer when you call again.
Your Rights Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as tax records for services rendered).
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.